Q:What are the keys to a successful problem solution implementation?

A: Once you have decided to implement a particular software a HUGE key to a successful implementation is a good implementation specialist.  The whole implementation will hinge on how effective this person is at managing the process.  To this end, the client should be able to speak with the implementation specialist who will be assigned to their project.  It would be good to ask about their process and understand the level of support you will have throughout the implementation.

Now the Team has been assembled everyone involved in the implementation should have a kick-off meeting.  During this meeting the roles of each project team member should be defined.  It would also be good to define the client stakeholders and subject matter experts.  This may be the client's IT department, payroll administrator, supervisors, or HR professionals.  Now that the roles have been defined the project plan and timeline should be communicated/set.  Everyone should know exactly how their part affects the rest of the project so that if one person does not make a deadline they know what it does to the implementation.  Now that the ball is rolling weekly meetings should be held to check in on the progress of each action item.  This will keep everyone on the Team accountable and uncover any potential issues that will arise.

Each vendor will have their own implementation approach but as long as each Team member keeps in communication and follows through on their commitment the implementation should be a success.